Refund policy
Returns & Refunds Policy – Hamlyn Mechanical Repairs
At Hamlyn Mechanical Repairs, we are committed to providing high-quality mechanical services and parts. If you are not completely satisfied with your service or product, please review our policy below.
1. Services
- All mechanical repair services are performed to professional standards.
- Refunds for services may only be considered if there is a demonstrable fault or failure to deliver the agreed work.
- Claims must be made within 7 days of service completion.
2. Products & Spare Parts
- We carry a wide range of parts and accessories. Returns are accepted only if the item is faulty or incorrectly supplied.
- Products must be returned in their original packaging and unused condition.
- Requests for returns must be submitted within 14 days of purchase.
3. Process
- To request a refund or return, contact us at [insert contact email/phone].
- Provide your receipt, proof of purchase, and a description of the issue.
- We will assess your request and advise on the next steps, including repair, replacement, or refund.
4. Non-Refundable Items
- Custom or special-order parts.
- Services completed without prior agreement for modifications or additional work.
- Damage caused by misuse, neglect, or normal wear and tear.
5. Refund Method
- Approved refunds will be issued using the original payment method, unless otherwise agreed.
- Please allow up to 10 business days for processing.
6. Contact Us
If you have questions about our Returns & Refunds Policy, please contact:
Hamlyn Mechanical Repairs
Email: admin@hmrvic.com.au | Phone: (03) 5831 6996
